What Would You Do: When Clients Change Their Minds

Here’s another common behind the chair dilemma: You give a client a cut, they tell you they love it, then a few days—or weeks—later, they call back asking for more length off…assuming they won’t be charged. A stylist recently reached out to us with this question:

“I know everyone has experienced this: a client asks for a haircut, you give a thorough consultation, you deliver, they love it and leave. Then a few days—or weeks—later, you get a text saying they would like it shorter. Do you charge, give 50 percent off or just bite the bullet…