Best-selling author Jim Collins gave the keynote address at LBPs' Front Row event in Miami last weekend. The "Good To Great" author spoke to a room full of salon professionals about bettering yourself and your business!
1. Take Care of Your Environment – Always make sure your environment is cared for. If you own a small salon with a very small number of employees, be conscious of who you have on your staff. One person in a salon of 10 or 12 people has the ability to erode the culture.
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